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Frequently Asked Questions

Click on the tour of your choice, follow the steps, proceed to pay, and voila! You will receive a confirmation message in the first minutes. If you have any questions, do not hesitate to contact us by mail or WhatsApp.

 

Any Visa, Mastercard or American Express credit card is accepted on our platform.

Our payments made and verified through the stripe.com platform, if you have any questions you can verify them by clicking directly on the link.

 

Yes, you have 24 hours before the start time of your experience to receive 100% of your refund. After this period you should contact us.

 

100% refund before 24 hours on the day of the reservation. Cancellations less than 24 hours do not apply for refund.

●  In case of cancellation due to weather conditions, the experience will be rescheduled, or a 100% refund will be applied.

●  In case of not showing up, there will be no refund of any kind.

●  The company is not responsible for forgetfulness, damage or loss objects and belongings occurred during the tour.

●  It is the responsibility of the visitor to show up on time, in case of being delayed more than 45 minutes, it could be extra charges.

●  It is the client’s responsibility to be attentive to the guide’s instructions, preserving his safety and integrity.

Of course, do not hesitate to contact us by mail or WhatsApp for more information

The prices are shown at the time of making your reservation, these will depend on the number of people who reserve.

 

If you want any extra service you can add it to the cart at the time of your purchase.

 

No, your reservation is generated automatically and you will receive a confirmation mail that you do not need to print with all the details of it.

 

Most of our tours are walking, so we recommend that you bring comfortable shoes, sunscreen, and sunglasses.

 

Excellent
Based on 435 reviews
maria elena r
maria elena r
2024-06-29
Recomendadísimo Yamilett fue muy amable, paciente y atenta a nuestras inquietudes, A1 El tour duró un poco más de lo esperado Lo recomiendo totalmente
656jamesjame
656jamesjame
2024-06-28
Alexandra is fantastic Alexandra was fantastic! Learned a ton about the city and enjoyed the sites. I would highly recommend. She also includes a lot of other recommendations for the city!
Silvina H
Silvina H
2024-06-23
Muy recomendable Me gustó la puntualidad y la explicación de nuestro guía Alejandro. Tuvo buena predisposición y buen humor . Súper recomendable.
Eduardo M
Eduardo M
2024-06-23
Excelente tour Excelente explicación de Alex, 100% recomendado, muy amable y respondió todas nuestras consultas. Muy recomendable
Dario E
Dario E
2024-06-23
Tour indispensable Excelente tour y mejor guía. Nos dieron exactamente la información que queríamos de la ciudad y además nos ayudaron a armar nuestro itinerario al final del tour. Alex transmitió siempre energía positiva y fue muy amable durante todo el recorrido. Lo recomiendo como un indispensable en su visita a Guadalajara.
Marie M
Marie M
2024-06-17
Must do Walking Tour! Alexandra was incredible! Probably the best walking tour I’ve been on, she was super informative and the tour was reallly interesting with lots of helpful tips & tricks for things to do and try around the city. Would 100% recommend!!
Sara Camila B
Sara Camila B
2024-06-15
Excellent tour, it is very worth it to really know the history of Guadalajara Excellent tour, very complete information, the guide Yami was very friendly and made sure that everything was clear and gave us additional information to have a very good experience on the tour. City
Viajando con Kamil
Viajando con Kamil
2024-06-12
Excellent option to get to know Guadalajara Excellent Nayeli is charming and very kind. He informed us everything and answered any questions we had. It is an excellent tour and an incredible way
Lucia P
Lucia P
2024-06-12
Recommended 100% Nayeli has been incredible, highly recommended!!! Don't hesitate to come and do this tour, we are from Madrid and we liked it a lot
City Striders San José
City Striders San José
2024-06-07
Super recommended To start, I want to establish that I am also a tour guide, so this is a review from colleague to colleague... I really enjoyed the tour, it had everything I expected and more... Nayelli was always attentive, entertaining, and above all very precise in her information... She taught us a lot about her city and its history... Totally recommended!

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