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Frequently Asked Questions
Link on the tour of your choice, follow the steps, proceed to pay, and voila! You will receive a confirmation message in the first minutes. If you have any questions, do not hesitate to contact us by mail or WhatsApp.
Any Visa, Mastercard or American Express credit card is accepted on our platform.
Our payments made and verified through the stripe.com platform, if you have any questions you can verify them by clicking directly on the link.
100% refund before 24 hours on the day of the reservation. Cancellations less than 24 hours do not apply for refund.
● In case of cancellation due to weather conditions, the experience will be rescheduled, or a 100% refund will be applied.
● In case of not showing up, there will be no refund of any kind.
● The company is not responsible for forgetfulness, damage or loss objects and belongings occurred during the tour.
● It is the responsibility of the visitor to show up on time, in case of being delayed more than 45 minutes, it could be extra charges.
● It is the client’s responsibility to be attentive to the guide’s instructions, preserving his safety and integrity.
The prices are shown at the time of making your reservation, these will depend on the number of people who reserve.
Of course, do not hesitate to contact us by mail or WhatsApp for more information.
If you want any extra service you can add it to the cart at the time of your purchase.
No, your reservation is generated automatically and you will receive a confirmation mail that you do not need to print with all the details of it.
Most of our tours are walking, so we recommend that you bring comfortable shoes, sunscreen, and sunglasses.